Product(s) may be returned within 30 days of delivery only if received incorrectly, damaged, or defective. Returns will not be accepted without authorization and must include original packaging, tags, and manuals. Customer is responsible for return shipping cost which will be refunded upon approval. Customers with ineligible returns are responsible for return shipping and a 5% restocking fee (based on order total) to cover processing and handling expenses.
Contact Mobilate here to request a Return Merchandise Authorization (RMA) and receive instructions.
Seller shall be responsible for the goods until they are received at the destination point. It is the responsibility of customer to inspect product(s), upon receipt, for delivery damage and working condition. If product is damaged or defective, you must document by taking photographs and contact us immediately for a Return Merchandise Authorization here.
Once received, we will inspect the product(s) for eligibility. If product(s) are returned for any other reason besides seller error, damage, or manufacturing defect, the customer is responsible for return shipping cost plus a 5% restocking fee (based on order total) to cover processing and handling expenses.
- Approved refunds will be returned via the original purchase payment method
- Allow 15 - 30 business days for refund processing
Seller warrants products free from defects in materials and workmanship effective upon date of receipt and good for the warranty period of 1 year.