All Sales Are Final. Mobilate does not accept returns unless product is received incorrectly, damaged, or defectiveWe want you to be completely satisfied with your purchase, so please be sure that the person using Roami has read all the safety information provided above.

Damaged/Defective Goods

The seller shall be responsible for the goods until they are received at the destination point. It is the responsibility of the customer to inspect product(s) upon receipt for delivery damage and working condition. If product is damaged or defective, you must document it by taking photographs and contact us immediately for a Return Merchandise Authorization. Exchanges will only be granted for product reported within 30-days of receipt.


Only in the event Mobilate is unable to replace an order received incorrectly, damaged, or defective, will a refund will be issued.

  • Approved refunds will be returned via the original purchase payment method  
  • Allow 15 - 30 business days for refund processing  


    Seller warrants products free from defects in materials and  workmanship effective upon date of receipt and good for the  warranty period of 1 year.